Google says a technical challenge triggered some customers’ Maps Timeline information to be deleted

After weeks of some Google Maps customers reporting that their Timelines had been wiped of all of the locations they’ve visited, as noticed by 9to5Google earlier this month, Google has confirmed that some customers’ information was deleted and is, in some circumstances, unrecoverable. In a press release to , Google spokesperson Genevieve Park mentioned, “We briefly skilled a technical challenge that triggered the deletion of Timeline information for some folks.” Solely customers who had backups turned on will be capable to restore their Timelines, in accordance with the assertion.

Google lately information, and backups don’t seem like on by default. To allow them, it’s important to go into Your Timeline within the Maps app and replace the settings from the cloud icon there. The incident triggered some customers to lose years’ value of location historical past. And whereas some who had backups enabled previous to the difficulty have mentioned they had been in a position to restore their Timeline information, others on mentioned they weren’t in a position to get all of it again even after importing their backups.

This text initially appeared on Engadget at https://www.engadget.com/apps/google-says-a-technical-issue-caused-some-users-maps-timeline-data-to-be-deleted-214358403.html?src=rss

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